Privacy Policy

This policy applies to information collected by Reviving, Inc. through the Reviving website, pre-sales conversations, security review workflows, and customer administration of the Reviving platform.

For customer data processed inside the platform, Reviving generally acts as a processor, service provider, or business associate to the healthcare organization that controls the data. That organization remains responsible for its own notices, permissions, and healthcare-specific legal obligations unless the parties agree otherwise in writing.

Customers may also provide platform data for service delivery, including scheduling, communication, and workflow information. The customer controls the content and legal basis for that data.

Reviving does not sell personal information. If marketing communications are offered, recipients can opt out using the unsubscribe or request channels provided in those messages.

• Operate, secure, and improve the website and software platform.
• Respond to demo requests, diligence questions, support tickets, and contractual inquiries.
• Provision accounts, configure deployments, monitor reliability, and investigate issues.
• Communicate product updates, security notices, and administrative messages.
• Measure website performance and product usage where lawful and, where required, subject to consent.

Reviving may disclose information to affiliates, infrastructure providers, customer communication providers, support vendors, and professional advisers that help it operate the business and platform.

Reviving may also disclose information when required by law, to enforce agreements, to protect rights and safety, or in connection with a corporate transaction such as a merger, financing, or acquisition.

• Service providers are evaluated based on the sensitivity of the data and the role they perform.
• Access is limited to the scope needed to deliver the service or complete the requested business activity.
• Named sub-processors are maintained through the trust program and shared during diligence as described on the sub-processors page.

Reviving retains information for as long as needed to provide the service, satisfy contractual or legal obligations, resolve disputes, and maintain business records.

Retention periods vary depending on data type, contract status, account role, and support or regulatory requirements. Customer platform data is subject to the applicable service agreement, security addendum, and customer instructions.

Reviving applies administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, and alteration. No method of transmission or storage is fully guaranteed, so customers should avoid sending unnecessary sensitive data through public website forms.

Individuals may request access, correction, deletion, or clarification about personal information that Reviving controls directly, subject to legal exceptions and verification requirements.

If Reviving processes the information only on behalf of a customer, the request should usually be directed to that customer first. Reviving will reasonably support its customers in responding to validated requests where required by contract or law.

• Reviving primarily serves organizations in United States; cross-border transfer needs should be reviewed during contracting if they apply.
• The marketing website is intended for business audiences and is not directed to children.
• This notice may be updated from time to time, and the effective date on this page reflects the latest published version.